Frequently Asked Questions

We have a rich history of working in various industries. With over a decade of experience in the AIGC technology sector, we've successfully implemented solutions for major clients like New TV and the Palace Museum, addressing complex regulatory and operational challenges with our innovative software solutions. Our team brings a wealth of knowledge and a deep understanding of industry-specific challenges, which enables us to deliver solutions that are not just innovative but also highly relevant to your business needs.

Data security is a top priority for us. We employ advanced security measures. We utilize AES 256-bit encryption and have implemented ISO 27001 certified processes. Our data centers are SOC 2 Type II compliant, ensuring the highest standards of data security and privacy. We also conduct regular security audits and penetration testing to safeguard against emerging threats. We are also compliant with major data protection regulations like GDPR and HIPAA, ensuring your data's integrity and confidentiality at all times.

Our solutions are designed with scalability in mind. For instance, when we worked with Dual LLC, a rapidly expanding startup, we provided them with a cloud-based solution that could easily scale from handling 10,000 to over a million users without any significant architectural changes or downtime. We understand that as your business grows, your technology needs will evolve. Our platforms are built on flexible architectures that can easily adapt and scale, whether it’s increasing user capacity, adding new features, or integrating with other systems.

We offer comprehensive support through a dedicated team that’s available 24/7. Our dedicated support team resolved a critical server outage for our client TechAdvance within 30 minutes, minimizing downtime. Clients have access to a 24/7 hotline, live chat support, and a comprehensive knowledge base for immediate assistance. We pride ourselves on quick response times and effective problem resolution, ensuring minimal disruption to your operations.

We offer competitive pricing for our solutions, with a focus on delivering high ROI. Our approach is to understand your specific objectives and challenges to provide a cost-effective solution that maximizes efficiency, productivity, and ultimately, profitability. By implementing our automated workflow system for AutoPartners, we helped them reduce operational costs by 25% within the first year. Our pricing model is based on usage, ensuring clients pay only for what they need, maximizing their investment and ROI. We also offer flexible pricing models to suit different budgetary requirements.

Customization is at the heart of what we do. We work closely with our clients to tailor our products and services to their unique requirements. For our client HealthTrack, we customized our health data analytics platform to integrate with their existing EHR system, adding specific modules for patient data analysis that were not available in the standard version. Whether it’s customizing existing features or developing new functionalities from scratch, our agile development approach ensures that we can meet your specific business needs effectively.